It is natural to have questions about mental health care and our services, especially in a country like ours where it is difficult to access good mental health care. We will attempt to answer some common questions that we are asked about our functioning.
Jeevan Aastha Helpline is a 24x7 helpline, which functions every day of the year- including festivals and public holidays. You can call anytime according to your comfort and convenience.
Yes, all our counsellors are well-qualified and experienced in counselling. They are trained in telephonic counselling.
Our helpline maintains complete confidentiality. Rest assured, whatever you disclose to our counsellors will remain between you and the team of Jeevan Aastha.
We have various categories of calls that we handle, ranging from suicidal, social, interpersonal, academic, financial, occupational, psychological, physiological and addiction issues.
While we appreciate the gesture, no, we do not accept donations. We do hope that you will find another equally worthwhile cause to be a part of.
We are part of the Suraksha Setu Society that functions under the police, but our association with the police is only with regards to administration. Details of cases are kept within the team of Jeevan Aastha, and not disclosed anywhere. Our only aim is to help our callers come out of their problem through the medium of counselling, ensuring confidentiality.